Ch999 Privacy Policy

When you register and use our services on ch999, we collect certain information. This falls into two categories — what you provide directly and what is collected automatically.

Information you provide directly:

• Full name, date of birth, and gender
• Email address & mobile number
• Residential Address
• National ID or passport number (for KYC verification)
• Payment method details (bKash, Nagad, or Rocket number)
• Messages and complaints sent to customer support

Automatically Collected Information:

• IP address & device type
• Browser & Operating System Information
• Activity logs on the ch999 platform
• Login & Logout Date and Time
• Cookies & Session Data

Ch999 always has a specific and legitimate reason for collecting your data. We never collect information that isn't necessary.

Ch999 may also use your data to comply with legal obligations, prevent money laundering, and promote responsible gaming. In every case, data use is kept to the minimum necessary.

Ch999 uses cookies to enhance your browsing experience. Cookies are small data files stored on your device that help ch999 remember your preferences and login details.

Types of cookies ch999 uses:

• Essential Cookies: Essential for core platform functionality. ch999 cannot operate properly without these.
• Functional Cookies: Remembers your language preference and login details.
• Analytics Cookies: Used to analyze traffic patterns and usage on ch999, helping us improve our services.
• Security Cookies: Used to detect unauthorized access and fraud.

You can manage or delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of some ch999 features.

Ch999 does not sell your personal data or share it with third parties for commercial purposes. However, there are limited circumstances in which data may be shared:

• Payment Processors: Information may be shared with payment service providers such as bKash, Nagad, or Rocket to process and verify deposits and withdrawals.
• Legal authorities: ch999 is required to provide relevant information upon receipt of a valid court order or directive from a government authority under Bangladeshi law.
• Security Partners: Limited information may be shared with trusted security agencies to prevent fraud, money laundering, or other illegal activity.
• Technology Service Providers: With technology partners handling server hosting, analytics, or customer support — sharing only the minimum necessary information and under strict confidentiality agreements.

Ch999 does not retain your data longer than necessary. Some information may be kept for a defined period even after account closure, because:

• To meet legal obligations and audit requirements.
• As evidence for potential future dispute resolution.
• For fraud prevention and security purposes.

Financial transaction records are generally retained for up to 5 years after account closure. After that period, data is securely deleted or anonymized.

Ch999 believes every member should have full control over their own data. That's why we provide you with the following rights:

• Right to Access Your Data: You have the right to know what data ch999 holds about you. Contact our support team and we will provide a complete report.
• Right to Correct Your Data: You have the right to correct any inaccurate information we hold about you.
• Right to Delete Your Data: You may request deletion of your data in certain circumstances; however, some data may be retained where required by legal obligations.
• Right to Opt Out of Marketing: You can unsubscribe from promotional emails and messages at any time.
• Right to lodge a complaint: If you suspect a privacy breach, you can submit a complaint to the ch999 support team.

To exercise any of the above rights, please contact ch999 customer support. We typically respond within 7 business days.

Ch999 strictly does not provide services to anyone under 18. We do not knowingly collect data from minors. If we discover that a minor's information has been collected inadvertently, ch999 will delete it immediately and close the associated account.

Ch999 applies industry-standard technical and administrative measures to protect your data. Our security framework includes:

• TLS/SSL Encryption: All data transfers are fully secured.
• Firewall & Intrusion Detection: Unauthorized access is detected in real time.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Regular Security Audits: Regular audits conducted by third-party experts.
• Staff Training: All ch999 staff are trained in privacy and data security.
• Data Minimization: Only the information that is strictly necessary is collected and stored.

No online service can guarantee 100% security — that's the reality. However, ch999 uses the highest-grade technology available to minimize risk as much as possible. If you notice any suspicious activity, please notify us immediately.

This Privacy Policy may be updated from time to time to reflect ch999's business needs or legal requirements. ch999 will notify you of any significant changes via email or platform notification in advance.

Continued use of ch999 after a revised policy takes effect will be considered acceptance of the new terms. Please check the "Last Updated" date at the top of this page from time to time.

If you have any questions, concerns, or complaints about this Privacy Policy, the ch999 support team is always here to help. The easiest ways to reach us:

• Email: [email protected]
• Live Chat: Chat directly with us through the ch999 support section.
• Working Hours: 7 days a week, 24 hours a day.

We typically respond to all requests and queries within 24–48 hours. Privacy-related matters are always given the highest priority.